Refund policy

Contact me within: 7 days of delivery

Ship items back within: 14 days of delivery

Request a cancellation within: 12 hours of purchase

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns

for:Custom or personalized orders

Items on sale.

• Provided that you contact me within 7 days of receiving the item, we would be able to provide refunds for unworn jewelry pieces.

• Personalized pieces unfortunately cannot be refunded, unless we have made a mistake with your order.

• Sale items are not refundable.

• Earrings are not refundable.

• Buyer is responsible for the return shipment 

• Original shipping fee will NOT be refunded.

 

EXCHANGES: INCORRECT LENGTH 

• If you didn’t order the correct length and wish to change to a different length, please message us for more details to see how we can help. We do charge a small fee for re-adjusting the lengths.

• Shipping is also charged separately in order to ship the items back to you.

• Please note that if you got a bracelet cuff that is too small, we cannot replace the cuff for a bigger size as the piece had already been cut. If you need it to be smaller, we can adjust the length by cutting the piece down to a smaller size.

 

EXCHANGES: FOR A DIFFERENT ITEM

• We accept unworn/ non-personalized exchanges on orders within 7 days of when your package was delivered.

• Exchanges are not accepted beyond 7 days of when the item is marked "delivered".

• Shipping is also charged separately in order to ship the necklace back to you.

 

Our goal is to give you something you love. If you have specific questions or in doubts of your needs, PLEASE just message me, because most of the time, we can resolve it by customizing to your needs. 

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