Refund policy

 

Return, Refund & Exchange Policy

At Anaki Collection, we want you to love your jewelry. Each order is prepared with care, and we are happy to assist you if something is not quite right.

Please review our return, refund, exchange, and cancellation policies before placing your order.

RETURNS

We accept returns of eligible, unworn jewelry under the following conditions:

  • Contact us within 7 days of delivery to request a return.
  • Ship your return within 14 days of delivery.
  • Items must be unworn, unused, and in their original condition.
  • Items must be returned with their original packaging, when available.
  • Proof of purchase or an order number is required.

To request a return, please contact us through the Contact Us page on our website and include your order number and the reason for your return.

Please contact us before sending any item back. We will provide return instructions and the appropriate return address.

Returns sent without prior authorization may experience processing delays.

NON-RETURNABLE ITEMS

For hygiene reasons or because of the nature of certain jewelry pieces, the following items are not eligible for returns or exchanges due to a change of mind:

  • Earrings
  • Custom-made or personalized jewelry
  • Sale or clearance items
  • Jewelry that has been worn, used, altered, or damaged after delivery

These exclusions do not apply where a return, refund, or other remedy is required by applicable law, including for qualifying damaged, defective, or incorrect items.

REFUNDS

Once we receive your eligible return, we will inspect the item to confirm that it meets our return requirements.

If your return is approved, a refund will be issued to your original payment method.

Please allow time for your bank or payment provider to process and post the refund after it has been issued.

Original shipping charges are non-refundable, except when required by applicable law or when a refund is due to an error on our part.

For returns requested because of a change of mind, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service for returns. Customers should keep their return tracking information until the return has been received.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your jewelry when your order arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible through our Contact Us page.

Please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photos showing the problem, if available.

We will review the issue and work with you to arrange an appropriate solution, which may include a replacement, repair, or refund, depending on the circumstances and applicable law.

If a return is required because we sent an incorrect item or because an item arrived damaged or defective, we will provide return instructions and cover reasonable return shipping costs where appropriate.

EXCHANGES

We accept exchange requests for eligible, unworn, non-personalized jewelry when you contact us within 7 days of delivery.

Exchange requests are subject to product availability and the condition of the returned item.

The original item must be returned in accordance with our return instructions.

Customers are responsible for return shipping and shipping charges for the replacement item when the exchange is requested because of personal preference, such as choosing a different style or size.

If an exchange is needed because of an error on our part or a qualifying defect, please contact us so we can review the situation.

LENGTH AND SIZE ADJUSTMENTS

We understand that choosing the correct jewelry length or size can sometimes be difficult.

If you ordered the wrong length and would like an adjustment, please contact us to discuss the available options.

Adjustment fees may apply, depending on the jewelry design and the work required. We will explain any applicable fees before proceeding.

Shipping charges for sending the item to us and returning the adjusted item may also apply.

Please note:

  • Some jewelry designs cannot be resized or adjusted.
  • A bracelet cuff that is too small may not be adjustable to a larger size.
  • Certain bracelet cuffs may be shortened, depending on their design and construction.
  • Custom or personalized jewelry may have limited adjustment options.

Please contact us before shipping jewelry for an adjustment so we can confirm whether the requested modification is possible.

ORDER CANCELLATIONS

You may request an order cancellation within 12 hours of purchase.

To request a cancellation, contact us through our website as soon as possible and include your order number.

We will do our best to accommodate cancellation requests received within this period.

However, cancellation requests cannot be guaranteed if an order has already entered production, been prepared for shipment, or shipped.

If your cancellation is approved, your refund will be issued to your original payment method.

Your statutory cancellation rights, if applicable, are not affected by this policy.

RETURN SHIPPING

For eligible returns or exchanges requested because of a change of mind, customers are responsible for return shipping costs.

Please do not send returns to the address printed on your shipping label unless we have confirmed that it is the correct return address.

Contact us first so we can provide the appropriate instructions.

We recommend using a shipping service with tracking and keeping your shipping receipt.

PURCHASES MADE THROUGH OTHER PLATFORMS

This policy applies to eligible purchases made directly through the Anaki Collection website.

Orders placed through third-party marketplaces, including Etsy or TikTok Shop, may be subject to the return, refund, cancellation, and dispute procedures of the platform where the purchase was made.

Where a marketplace’s applicable policies or consumer protection requirements differ from this policy, the marketplace’s applicable rules and legal requirements will govern those orders.

QUESTIONS OR NEED HELP?

We are here to help.

If you have questions about returns, exchanges, sizing, cancellations, or your order, please contact us through the Contact Us page on our website.

Please include your order number so we can assist you more efficiently.

Thank you for shopping with Anaki Collection. We appreciate your support!